Contact

A real maker reads every message.

Whether you have a question about a specific piece, want to commission custom work, or are an interior designer asking about trade pricing, we answer every email within one business day.

Customer service

Email hello@truhelix.store. Include your order number if you have one. We are a small team — please write rather than call. We answer Monday through Friday, 9am to 5pm Pacific.

Trade and design

For interior designers, stylists, and architects: write to trade@truhelix.store for the trade catalog and pricing. We are happy to work on custom dimensions, glazes, or commissioned helix forms for projects.

Studio

Our workshop is in Portland, Oregon. We do not maintain retail showroom hours, but visits by appointment are welcome — write to schedule a time.